Back Office Associate

Aceolution, a leader in IT services and consultancy, is seeking a Back Office Associate to ensure the smooth running of daily operations, handling administrative tasks and customer interactions with precision.

Missions

Process operational tasks and assigned cases via internal systems and tracking tools Handle customer or stakeholder interactions via email, chat, or written correspondence as required by the process Review and verify data, documents, and records in accordance with established procedures Identify incomplete, incorrect, duplicate, or inconsistent information Resolve queries and cases accurately within defined SLAs Accurately update internal tools, tracking sheets, CRM/ticketing platforms, and dashboards Follow up on and close out assigned tasks Adhere to Standard Operating Procedures (SOPs), quality standards, and information security policies Escalate anomalies or discrepancies to relevant stakeholders when necessary Meet individual and team performance benchmarks (productivity, quality, accuracy) Participate in training, calibrations, and continuous improvement initiatives

Profil recherché

1-3 years of experience in Back Office, Operations, Data Processing, Contact Center/BPO, or Administrative Support Excellent attention to detail and accuracy Basic knowledge of Excel, Google Sheets, and internal systems Experience with CRM or ticketing tools is a plus Good written communication and documentation skills Strong proficiency in French (C1/C2) with working knowledge of English (B1/B2) Strong customer focus, problem-solving, and multitasking skills Ability to work in a structured, process-oriented environment

Compétences